Customer Support

e-MERCHANT SUPPORT and ADMINISTRATION

Electronic Merchant Systems is committed to helping you strengthen relationships with your customers. Our e-merchant support program is specially designed to do just that.

By providing you with direct access to our 24x7x365 internal help desk, you can be assured your their questions will be handled promptly and efficiently by one of our experienced representatives.

You will benefit from our extensive experience in the business of internet transaction processing.

IMPLEMENTATION:
Account testing and implementation
Merchant training

SUPPORT:
24x7x365 internal help desk
Merchant access to knowledge base
Technical Assistance

ADMINISTRATION:
Advanced merchant reporting
Account maintenance
Maintain merchant profile information